You will receive a confirmation e-mail with the tracking link once your order ships. We ship all orders through UPS Surepost or Ground.
Handling time is currently 1-2 days.
CURRENT PROMOTION: FREE SHIPPING IN THE UNITED STATES (mainland not including WHOLESALE)!
IMPORTANT NOTE: ONCE PACKAGE DELIVERED, NAVIDIUM SHIPPING GUARANTEE IS NON-REFUNDABLE
Endurance Lights is not responsible for any shipping deliveries that may be affected by customs, air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Where Do You Ship From?
Our products are shipped from third-party fulfillment warehouse TRG Fulfillment in Los Angeles California. You can always e-mail us at firstname.lastname@example.org if you would like to inquire an estimate restock date when we are sold out. All of our products come with a 1 year warranty.
Checking Order Status
There are multiple ways you can inquire about your order.
- Track your order through our Tracking Information Tool here (recommended)
- If you have not received any tracking number or info at all, please contact us through our 24/7 livechat support (bottom widget), contact form or e-mail us at email@example.com
What If It Arrives Damaged or Missing?
If your package arrives damaged please contact us immediately at firstname.lastname@example.org with pictures of the damaged package and pictures of the damaged items. All damage reported beyond 14-day window does not get covered.
- If no shipping insurance has been purchased, customer is liable for return shipping fees and will be sent a free replacement after claim has completed with FedEx or UPS
- You will be sent a free return label and immediate replacement if you have shipping insurance.
Please check if your order has multiple parcels, and if all are delivered through FedEx Tracking Tool. If all parcels are delivered and you are still missing an item, please contact us through our 24/7 livechat, contact form or email us at email@example.com for support.